Most of our packaging is 100% recyclable. Being environmentally friendly and sustainable is a top priority for us. The mailer, box, crinkle paper and bubble wrap are all either made from recycled material or can be recycled.

All sales are final. But we're sure your recipient will love them!  If your Care Package arrives damaged, please notify The Present Pony immediately and we will work to set things right.

The Present Pony uses USPS and UPS to ship our packages. Tracking information is sent to customers who provide either an email address or sms capable telephone number with their order.

We have three shipping options (Standard, Priority and Rush) to help you get as close as possible to your desired delivery date!

Note: We ship from a northern Chicago suburb.

FREE Standard with $50 purchase: 1 business day processing + 2-7 business days shipping time (depending on location, see above) = gift arrival between 3-8 business days.

USPS priority ($9): 1 business day processing + 2-5 business days shipping time = gift arrival between 2-5 business days.

Rush shipping: 1 business day processing + 1-2 business days = gift arrival between 1-3 business days.

**all orders must be placed before 9am to be processed same-day.

**Additional delays may occur for orders placed on/around national holidays (i.e when the post office isn't open, shipping is affected).

If you just ordered, please Please send me an email with the issue.  ASAP and we will correct the shipping label.  If your order has already been shipped to the wrong address due to an input error unfortunately our hands are tied. We recommend calling USPS, they may be able to help.

First, make sure it wasn't left on her step or isn't with her doorman, etc. Next, call USPS, we have known the Post Office to hold an item for pickup. Get all the info you can and Please send me an email with the issue. . We will work on our end to figure out what went wrong, but it always helps when you get the ball rolling! We never want to disappoint our customers, and we'll work super hard to make this right.  

If your order was returned to us, you'll be refunded for all the items you purchased once we receive the box. Note: you will be charged a $10 restocking fee.

Currently, we only ship within the United States. We are working on shipping internationally though, so hold tight! We appreciate your patience and interest :)

The Present Pony includes a packing slip to allow the recipient to verify all items you hand selected are included in their Care Package.  This slip does not have any prices listed.  Since almost all of our orders are surprises, we do not include receipts or invoices with our shipped packages. You will get an email with your order information and receipt.

Please send me an email with the issue. 

This is pretty common. Because inside jokes exist, we write in each word exactly as you typed it in--so please double check your cards prior to checkout!   If you did make a mistake, send us an email and we will make a correction if we can.

This is our team receiving your order, hand-packing and handwriting your card and prepping for shipment.

The Present Pony includes a packing slip to allow the recipient to verify all items you hand selected are included in their Care Package.  This slip does not have any prices listed.  Since almost all of our orders are surprises, we do not include receipts or invoices with our shipped packages. You will get an email with your order information and receipt.